I downloaded and installed HP protect tools for my laptop from HP website which was basically for windows 7 and installed it. I bought a refurbished HP Elite Book p with a fingerprint reader. In reply to DeeMinter’s post on November 1, Can you please point me to the correct URL? Message 3 of 6. The sensor may or may not light up, mine didn’t, but I swiped anyway

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Fingerprint Scanner HP Elitebook p

MichaelGiuliano Replied on September 7, Message 1 of 6. RCQ86 Replied on August 22, I can now log in with my fingerprints, just not through the built-in HP SimplePass software I had been using in Win 7. Is there any way to set this up without installing hp protect tools, just I found that software didn’t work with a lot of programs and slowed down my laptop considerably.

I too upgraded to. I can now log in with my fingerprints, just not through the HP SimplePass software. It is found under the Moblie heading. I rebooted and installed the Envy driver.


Works perfectly, hope it works for you too! To see hl this is the case with your machine, do what I did – open Windows Hello, set up a PIN, then below that is an option to enroll fingerprints to use for login.

Fingerprint Problems in Windows 10

epitebook As a last resort I started to read other posts on all the Forums and User guides. This thread is locked. I rebooted and the Biometric device was not listed, but an unknown device showed up in the Device Manager. Message 5 of 6. I removed the drivers I installed in windows 8.

HP EliteBook p Fingerprint Reader Board With Cable PKS00 | eBay

Sorry this didn’t help. No option for Windows Hello listed on the Rlitebook page. When I restarted my laptop the login screen did have the option of logging in with fingerprint but unfortunately even the registered fingerprints did not work and I have to login with the password.

I now have a smile and a working fingerprint reader using Windows 10 Windows Hello. I just downloaded for windows 8.

TheProph3t Created on July 31, Please have patience while reading this post. I attempted to use the Driver for this unknown device, but it would not load and work.


I too upgraded to Windws Salam first up and i just need huge help now, My Windows hello option doesnt show and whenever i uninstall driver software and it ph installs Version 2. Kike beer Replied on November 7, Do you have issues with fingerprint scanner not working after pc comes out of hibernation?

Thanks for marking this as the answer.

How satisfied are you with this response? In reply to RCQ86’s post on Elittebook 22, Thanks for your feedback, it helps us improve the site. This worked and my fingerprints were successfully registered.

I’m certain the driver is installed. This is what I did: Can you please point me to the correct URL?